Our Compliance Procedure
Last updated: 7th January 2026
At Cuorvia Property Management & Maintenance, we are committed to maintaining high standards of professionalism, transparency and legal compliance. Below is an overview of the procedures we follow to deliver property management support (rent paid direct) and maintenance services safely and responsibly
1. No Client Money Handling
Cuorvia does not collect or hold any client funds, including:
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Rent payments
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Tenancy deposits
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Service charge funds
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Maintenance funds
Rent is paid directly from tenant to landlord.
Contractors invoice the landlord/agent directly and are paid directly by the landlord/agent unless agreed otherwise in writing.
2. Property Redress Scheme (PRS)
Cuorvia is a member of a government-approved redress scheme: The Property Redress Scheme.
It is a legal requirement for letting agents and property managers in England to belong to a government-approved redress scheme.
Our membership details are displayed on our website and available on request.
3. Client Money Protection (CMP)
CMP is required in England only if an agent holds client money. Cuorvia does not hold client money, therefore CMP is not currently applicable to our service model.
If our services change in future and we begin holding client money, we will obtain CMP before doing so.
4. ICO Data Protection Compliance
To comply with UK GDPR and data protection laws, we are registering with the Information Commissioner’s Office (ICO) as a data controller.
This ensures:
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Personal data is handled lawfully
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Only necessary information is collected
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Data is never sold to third parties
You can learn more in our Privacy Policy.
5. Legal & Safety Standards
We assist landlords in meeting relevant UK property legislation, including:
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Gas safety certification
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Electrical safety checks
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Smoke detector compliance
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Safe contractor working practices
We coordinate and advise — legal responsibility always remains with the landlord.
owner.
6. Repairs & Contractor Management
We work only with trusted, independent contractors.
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All work is arranged with landlord approval
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Payments are made directly by landlords
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No commissions are taken from contractors
7. Complaints Procedure
We aim to resolve any concerns quickly and fairly.
If you have an issue, contact:
If required, we may suggest independent mediation.
8. Transparency & Professional Standards
We believe in clear pricing, honest communication and full visibility for landlords at all times.