Privacy Policy — Cuorvia Property Management & Maintenance

 

Last updated: 7th January 2026

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1. Introduction

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Welcome to Cuorvia Property Management & Maintenance. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect personal information when providing property management support (rent paid direct) and maintenance coordination services, and when you use our website.

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2. Who we are

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Controller / Data Controller:
Cuorvia Property Management & Maintenance
Address: Suite 445, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG
Email: info@cuorviaproperty.co.uk

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3. What data we collect & why

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We only collect the information needed to provide our property maintenance coordination services.

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We may collect:

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• Your name and contact details (email, phone)

• Property address and property details

• Tenancy-related contact details (e.g., tenant name/phone/email) where provided by the landlord/agent or tenant for service delivery

• Repair requests, access notes and issue descriptions

• Quotes, invoices and contractor communications (where relevant)

• Inspection notes, reports and photos (where inspections are requested/included)

• Compliance and certificate details (e.g., gas/electrical dates) where relevant

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Why we collect it:

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• To respond to enquiries and provide our services

• To deliver property management support (tenant communication, access coordination, inspections and issue triage)

• To coordinate repairs, maintenance works and follow-ups

• To arrange inspections and provide photo reports where requested

• To support compliance reminders and record keeping where relevant

• To improve our website and customer experience (where applicable)

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Website information:

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• Basic analytics (e.g., IP address, browser type)

• Cookies (used only with your consent)

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Information from third parties:

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We may receive information from landlords/agents, tenants, contractors and qualified partners (e.g., gas/electrical engineers) where needed to deliver requested services.

 

We never sell your data. We only use it to provide our services and comply with the law.

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4. How we store your data

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We store data securely using encryption and access controls.
Only authorised team members may access your information.

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5. Sharing your data / Third-parties

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We may share relevant personal information with third parties only where necessary to deliver services you request. This may include:

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• Contractors and tradespeople instructed for repairs/works

• Qualified partners for compliance checks (e.g., gas/electrical engineers)

• Service providers that support our business operations (e.g., email, website forms)

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We do not sell personal data. We only share what is necessary for the specific job or request.

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6. Your Rights (under UK data protection law)

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Under UK data protection law, you can:

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• Request a copy of your data

• Ask us to correct inaccurate data

• Ask us to delete your data (where legally possible)

• Object to processing

• Withdraw consent where we rely on it

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To exercise any of these rights, contact us at info@cuorviaproperty.co.uk.

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7. Cookies & Tracking (if you use analytics)

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We use essential website cookies. Non-essential cookies (analytics) are only used if you consent.

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8. Data Security

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We apply appropriate technical and organisational measures to protect your data.

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9. Changes to this Privacy Policy

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We may update this policy from time to time.

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10. Contact Us

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If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Email: info@cuorviaproperty.co.uk