Terms & Conditions

Last updated: 7th January 2026

By using our website or services, you agree to the following Terms & Conditions.

1. Who We Are

Cuorvia Property Management & Maintenance
(Nottingham, UK)

Cuorvia provides property management support (rent paid direct to landlord) and property maintenance coordination services for landlords and letting agents.

We can support with tenant communication, inspections, access coordination, maintenance reporting, quotes and contractor scheduling.

We do not collect or hold tenant funds. Rent is paid directly by the tenant to the landlord.

2. Our Services

Our services may include:

Tenant communication and issue triage (management support)
Routine inspections and photo reporting (where requested / included in your plan)
Arranging repairs and maintenance works
Obtaining quotes from trusted contractors
Coordinating access and scheduling
Providing progress updates and completion follow-ups
Organising compliance checks through qualified partners (e.g., gas/electrical) where requested

We coordinate services but do not guarantee contractor availability or timeframes outside our control.

3. No Client Money Handling

Cuorvia does not collect or hold client money (including rent, deposits, or service charge funds).

Rent is paid directly from tenant to landlord.

For maintenance works, contractors invoice the landlord (or agent) directly and the landlord (or agent) pays the contractor directly, unless agreed otherwise in writing.

4. Landlord Responsibilities

Landlords (or the instructing agent) remain responsible for:

Legal compliance relating to the property and tenancy
Protecting tenancy deposits (where applicable)
Rent collection, arrears management and tenancy notices
Approving quotes / works before they are instructed (unless you have agreed written pre-authorisation limits)
Providing accurate property information and access details

Cuorvia is not responsible for losses arising from inaccurate information provided by the landlord/agent.

5. Third-Party Contractors

We work with vetted third-party trades and specialists.
These contractors operate independently.
Cuorvia is not responsible for:

Work quality
Delays
Costs set by contractors
Losses caused by third parties

Contractors operate independently and any contract for works is between the landlord/agent and the contractor, unless otherwise agreed in writing.

Cuorvia is not responsible for contractor workmanship, delays, or contractor-caused losses, but we will support reasonable follow-up coordination where needed.

6. Liability

We are not liable for:

Loss of rental income
Damage caused by tenants
Contractor delays or errors
Legal disputes between landlords and tenants
Missed deadlines outside our control
Rent arrears, loss of rent, or tenancy disputes
Tenant damage or tenant behaviour

Our role is coordination only. We always act with reasonable care and skill.

7. Complaints & Redress

We aim to resolve concerns quickly and fairly. If you have a complaint, please contact us first at info@cuorviaproperty.co.uk and we will respond within a reasonable timeframe.

If we cannot resolve the complaint, you may escalate it to our redress scheme: The Property Redress Scheme (membership details available on our website).

It is a legal requirement for letting agents and property managers in England to belong to a government-approved redress scheme.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy.

9. Changes to These Terms

We may update these Terms at any time.
The most recent version will always appear on this page.

10. Contact Us

If you have questions about these Terms, contact us at:

info@cuorviaproperty.co.uk